Abstract:

This paper describes possible future developments for telecom managers due to paradigm changes in the telecommunications world and corresponding organizational scenarios within the companies. The results are based on desk research a quantitative study of a representative sample and group of trend-setters in the telecommunication area and successful projects in telecom management. Their current infrastructure with special emphasis on operation and service aspects is reviewed and we derive the emerging trends to outsourcing. The future role of telecom managers is described including their future embedding within the companies and potential competitors. The paper concludes with some guidelines for outsourcing decisions.