The role of qualitative research in planning new industrial products
This study illustrates the use of focus group research in the development of a new product in a high-technology field. Most U.S. high technology firms conduct very little formal market research, and they rarely conduct qualitative market research as part of the new product design process. The market research described in this paper illustrates the use of focus groups to help design a highly complex, technical product: CAD/CAM software.
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