Abstract:

In an era marked by rapidly evolving customer expectations, the landscape of workplace productivity is undergoing a profound transformation. Gone are the days when productivity was merely a measure of efficiency and output. Today, it encompasses a broader, more holistic approach, deeply ingrained in human-to-human interactions. This shift reflects a growing recognition that true productivity is not just about what is produced, but also about who is producing it. At the heart of this evolution lies a fundamental question: How can work productivity be redefined and measured? This paper embarks on a journey to explore this question and demonstrate that enhancing workplace productivity transcends the mere optimisation of operational efficiency; it involves a deeper understanding and connection with the human element at its core.