Abstract:
In research, we tend to spend a lot of time talking about âcollecting data from consumers. With this type of language, it can almost seem as if consumers are nothing more than data receptacles. Consumers are, in fact, our clientsâ customers. They are people with needs and expectations. And by your interactions with these customers in the research process, you are influencing their view of your clients' business. In this short webinar, Holly De Muro, from Confirmit will discuss: - Customer-centric trends impacting Market Research today; - How to bring customers into the heart of your research projects; - Technology solutions to support customer-centric Market Research.
This could also be of interest:
Research Papers
Insights2020: Driving customer centric growth
Catalogue: Congress 2015: Revelations
Authors: Frank van den Driest, Tom Wilms, Joris Zwegers, Steven Berkhout
Company: KANTAR TNS Malaysia
October 1, 2015
Research Papers
Insights2020: Driving customer centric growth
Catalogue: Latin America 2016: Research Renovation
Authors: Frank van den Driest, Tom Wilms, Joris Zwegers, Steven Berkhout
Company: KANTAR TNS Malaysia
April 13, 2016
Research Papers
Building a truly customer-centric CRM model
Catalogue: Asia Pacific 2002
Author: Andy Kung
 
December 1, 2002
