Alexa, order Heineken

Date of publication: September 23, 2018

Catalogue: Congress 2018

Company: SKIM

Abstract:

The growing consumer-use of voice-enabled technology will reshape customer journeys and purchasing patterns. It challenges the brand-strategy of leading companies and it creates opportunities to develop their unique voice brand.

Dirk Huisman

Author

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Joris Huisman

Author

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