More quality control: The key to success in the eighties

Author: Peter R. Berger


The claim that better quality control is one of the instruments a bank needs to achieve sustained success in its operations calls for proof or, at least, some convincing explanations. This quality control instrument was so successful! that we developed it into a relatively broad program, controlling not only tellers, but also investment counsellors, and calling officers at the loan department, telephone operators and, last but not least, even members of the Management.

Peter R. Berger


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