Abstract:
The claim that better quality control is one of the instruments a bank needs to achieve sustained success in its operations calls for proof or, at least, some convincing explanations. This quality control instrument was so successful! that we developed it into a relatively broad program, controlling not only tellers, but also investment counsellors, and calling officers at the loan department, telephone operators and, last but not least, even members of the Management.
Research Papers
Here today, here tomorrow
Catalogue: ESOMAR Congress 1996: Changing Business Dynamics
Authors: Christof Buri, Andrew Findlay
 
September 1, 1996
Research Papers
Selling advice instead of services
Catalogue: Seminar 1979: The Marketing Of Financial Service In A Competitive Environment
Author: Pol Schevernels
 
June 15, 1979
Case Studies
The role of the personal computer in data collection, data analysis, and data presentation
Catalogue: Seminar 1984: Are Interviewers Obsolete?
Author: Bernadette D. McBrien
 
June 15, 1984
