Abstract:
The claim that better quality control is one of the instruments a bank needs to achieve sustained success in its operations calls for proof or, at least, some convincing explanations. This quality control instrument was so successful! that we developed it into a relatively broad program, controlling not only tellers, but also investment counsellors, and calling officers at the loan department, telephone operators and, last but not least, even members of the Management.
This could also be of interest:
Research Papers
Quality control system for on-air advertising
Catalogue: Seminar 1990: The Quality Of Media Information
Author: Mirella Leonardi
 
June 15, 1990
Research Papers
Quality control using exclusive interviewers
Catalogue: ESOMAR Congress 1975: Quality In Research
Author: Ian Jarvis
Company: Burke, Inc.
August 1, 1975
Research Papers
Using research for quality control in the inclusive holiday market
Catalogue: ESOMAR Congress 1976: Research That Works For Today's Marketing Problems
Author: Sheila Jones
 
June 15, 1976
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